Caller Insights Card

Shifting the phone Industry. Forever

Created the first integration framework of its kind to solve teleoperators’ number one pain: the lack of context when answering a customer’s phone call.

Success metric

0 %
Feature adoption
0
Tools have integrated the framework
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Weeks to deliver
first MVP
0 k+
Daily caller insight cards

Responsibilities

2020-12-HENRI CHABRAND-PORTFOLIO-Design

User Research

Over 65% of phone operators confessed that the beginning of a call was the most stressful part of their job.
2020-12-HENRI CHABRAND-PORTFOLIO-Design

Specification

On average, less than 5 pieces of information scattered over several tools could have reassured an operator.
2020-12-HENRI CHABRAND-PORTFOLIO-Design

Ideation and Validation

We will build a framework allowing third-party services to easily display key information about the caller.
2020-12-HENRI CHABRAND-PORTFOLIO-Design

Go-to-market Strategy

Using existing technology bricks, we released a first MVP in two weeks – and attracted new partners with it.

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